Frequently Asked Questions

We have compiled answers to the most frequently asked questions to help you find answers quickly. If your question isn’t addressed, feel free to contact us. We’re happy to assist further.

Company Information

Tempk offers a wide range of temperature control products for both individuals and businesses. Our products include outdoor insulated solutions, personal thermotherapy devices, insulin temp carriers, home & kitchen appliances, and customizable temperature-controlled packaging. We provide high-performance, eco-friendly options designed to maintain temperature integrity during transport, storage, and everyday use, backed by innovation, customization, and exceptional customer service.

We serve industries such as food & beverage, pharmaceuticals, healthcare, sports and recreation, home and kitchen, and outdoor travel, providing tailored temperature-controlled solutions to meet diverse needs.

Products and Services

Our temperature-controlled packaging covers a full range of temperature zones, is made of environmentally friendly materials, and can maintain temperature for up to 120 hours.

Yes, we offer customized temperature-controlled solutions tailored to your specific needs, including packaging design, temperature ranges, and functionality for both businesses and individuals

The minimum order quantity varies by product. For standard products, small quantities are available, while customized solutions may require a higher MOQ. Please contact us for specific details.

Price and Payment

To better understand the prices of our products, you can visit our Amazon store at https://www.amazon.com/shops/tempk. Whether you are interested in products for personal use or customized products for your business, you can contact us via info@tempk.com.

For business-customized products, we accept bank transfers (T/T). For personal-use products, you can purchase on our e-commerce platform, tempkinsulin.com, using common international payment methods like credit cards and PayPal.

Delivery and Shipping

1、For business-customized products, delivery time depends on the production schedule based on the minimum order quantity and the shipping time to your country or region. Exact timelines cannot be guaranteed; please contact us via email for details.

2、For personal-use products, purchased through tempkinsulin.com, delivery time varies by location. For example, in North America, delivery typically takes 5-10 days.

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location.

If there is any quality problem, please contact us in time and we will contact you.

For business-customized products, we work with reliable freight and logistics partners to arrange shipping based on your location and requirements. For personal-use products purchased on tempkinsulin.com, standard international shipping options are available, with delivery times depending on your region.

After-Sales Support

For specific needs, please contact us via email

For enterprise customized products, you can contact us by email

Common Problems Of Ice Packs

For an gel ice pack, The principal ingredient(98%) is water. The remaining is Water-absorbing polymer. Water-absorbing polymer solidifies water. It’s often used for diapers.

The contents inside our gel packs are non-toxic with Acute Oral Toxicity Report, but it’s NOT meant to be consumed.

There are many variables that influence the performance of an ice pack, including:

The type of packaging being used – e.g. Ice bricks, no sweat ice packs, etc.

The origin and destination of the shipment.

The duration requirements for the package to remain in a specific temperature range.

The minimum and/or maximum temperature requirements throughout the duration of the shipment.

Our products are engineered to bring cold for the ambient. They can be applied both for food and pharmaceuticals related occasions.

The time to freeze gel packs is dependent on the quantity and the type of freezer used. Individual packs can freeze as quickly as a few hours. Pallets quantities can take up to 28 days.

Common Problems Of Insulated Box

EPP is the abbreviation of expanded polypropylene (Expanded polypropylene), which is the abbreviation of a new type of foam. EPP is a polypropylene plastic foam material. It is a highly crystalline polymer/gas composite material with excellent performance. With its unique and superior performance, it has become the fastest growing environmentally friendly new pressure-resistant buffer heat insulation material. EPP is also an environmentally friendly material that can be recycled.

1.First of all, there is a difference in material. The EPP insulation box is made of EPP foamed polypropylene material, and the general material of the foam box is mostly EPS material.

2. Secondly, the thermal insulation effect is different. The thermal insulation effect of the foam box is determined by the thermal conductivity of the material. The lower the thermal conductivity, the less heat can penetrate the material, and the better the thermal insulation effect will be. The EPP insulation box is made of EPP foam particles. According to the third-party test report, it can be seen that the thermal conductivity of EPP particles is about 0.030, while most of the foam boxes made of EPS, polyurethane, and polyethylene have a thermal conductivity of about 0.035. In comparison, the thermal insulation effect of the EPP incubator is better.

3. Again, it is the difference in environmental protection. The incubator made of EPP material can be recycled and reused, and it can be degraded naturally without causing white pollution. It is called "green" foam. The foam box foam made of eps, polyurethane, polyethylene and other materials is one of the sources of white pollution.

4. Finally, it is concluded that the EPS incubator is brittle in nature and easy to damage. It is mostly used for one-time use. It is used for short-term and short-distance refrigerated transportation. The heat preservation effect is average, and there are additives in the foaming process. 

EPP insulation box. EPP has good thermal stability, excellent shock resistance, impact strength and toughness, suitable and soft surface, and superior performance. It is an ideal material for high-quality insulated boxes. The EPP incubators seen in the market are all foamed into one piece, no need for shell wrapping, the same size, low weight, can greatly reduce the weight load of transportation, and its own hardness and strength are sufficient to deal with various situations during transportation.

EPP insulated boxes are mainly used for cold chain transportation, takeaway delivery, outdoor camping, household insulation, car insulation, and other scenarios. They can be insulated and protected from freezing in winter and heat in summer, providing long-lasting insulation, cold preservation, and preservation to delay food spoilage.

Yes, our insulated boxes are designed to comply with international transportation standards, have excellent insulation performance and durability, and are suitable for long-term, high-standard international cold chain transportation needs.

Common Problems Of insulin travel Case

Our two insulin cups are used with our ice bars and can last up to 20 hours+ at 2-25°C.

Our small insulin cup can hold up to 4 ice sticks + 1 insulin pen; the large size can hold up to 10 ice sticks + 1 insulin pen.

Our materials are all made of stainless steel and can be completely waterproof.
 
 
The small thermos cup can be carried with you, whether it is placed in a pocket or a bag, it is very suitable. The large thermos cup can only be carried in a bag.
Our thermos cups can be used for at least 2 years under non-violent use.

Product Guidelines

You can find our product guides on a dedicated page under the 'Resources' section of our website, where detailed product guide articles are available for reading.

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Please feel free to contact us by phone or email. We will get in touch with you within 12 hours.

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